1. Identify which password failed
On small screens, scroll the table sideways to see every column.
| Screen | Password | Who can change it |
|---|---|---|
| Database login | User password | The user, after a reset email, or an administrator on the user form |
| Database manager | Master password | The person who administers that server’s Odoo configuration |
Using the login password on the database manager will fail even when the password is correct for the user. Using the master password on the login page will also fail.
2. Reset from the login page
- Open the database login page and choose the reset-password action.
- Enter the user’s login, which is usually their email address, and submit the form.
- Open the reset message and set a new password. If the message never arrives, check the outgoing mail server before sending another request.
An administrator enables this action in Settings → General Settings, under the permissions or password-reset option. The exact label depends on the version.
3. Set a password as an administrator
- Sign in as a user who can manage other users.
- Open Settings → Users and select the locked account.
- Use the change-password or send-reset action on that user. Prefer a reset link when email works, so you never learn the person’s new password.
- Ask the person to sign in and confirm they can open a record they should see.
Expected: the same login now opens the database, and the user’s access rights are unchanged. A password reset does not grant extra apps.
4. Leave the master password to the server admin
The master password protects backup, restore, duplicate, and delete actions in the database manager. On a self-hosted server it is the admin_passwd value in the Odoo configuration, and changing it requires access to that file and a restart. It is not reset from the user form.
If you do not administer the server, ask the person who installed Odoo. Do not publish the master password or reuse a user’s login password for it.
5. Frequently asked questions
Why does the login page have no reset link?
Password reset has to be enabled, and Odoo needs a working outgoing email server. An administrator can still set a new password on the user form.
Will a user reset change the database-manager password?
No. The login password opens Odoo. The master password is the server credential used by the database manager for backup, restore, and delete actions.
What if the only administrator is locked out?
Someone with access to the server or the Odoo account that manages the hosted database has to recover that user. Do not create a second public signup to bypass the lock.
6. Related articles and next steps
Menu labels can vary with your Odoo version, installed apps, and permissions.
Continue learning
Describe the version, hosting, and workflow you want to improve. Email OdooMatrix to discuss the next step.